Wednesday, September 28, 2016

Military: no hacking, just system glitch

Posted: Sep 27, 2016 4:22 PMUpdated: Sep 27, 2016 4:22 PM
You may have heard about potential hacking of Guam's military installations over the weekend - do not be alarmed. According to public affairs officer Lieutenant Tim Gorman, while an undetermined amount of credit and debit cards did receive duplicate charges, it wasn't due to hacking, but instead, due to a system error.
"So it's not a hack, it's not identity theft," he affirmed. "It's simply a bad program or bad update. We caught the problem so we're working to fix it and get everyone their refund now."

He said some customers received duplicate charges for purchases they made weeks or even months ago, however the program update was stopped on Sunday to address the problem. He added that customers at the exchange or commissaries were not affected and the error was limited to the Morale Welfare and Recreation facilities and child youth programs.
Customers should be receiving refunds over the next few days, if not they can call 349-4223.

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